| 4WD |
4 Wheel Drive |
|
| 4X4 |
4 Wheel Drive |
|
| 4X2 |
2 Wheel Drive |
|
| A/T |
Automatic Transmission |
|
| AAM |
After market Account Manager |
|
| ABS |
Anti Lock Braking System |
|
| ACES II |
Automated Claims Entry System |
Ford's Online Warranty Claim System |
| ACSG |
Automotive Consumer Services Group |
Ford's global vehicle service organization |
| AFV |
Alternative Fuel Vehicles |
Vehicles powered by fuel other than solely gasoline or diesel |
| APCM |
Auxiliary Power Control Module |
|
| ARS |
Automotive Remarketing Services |
Ford's group that represents used vehicles at auction for fleet and financial clients |
| AWA |
After Warranty Adjustment, aka "Recovery" |
|
| BAC |
Business Assistance Center |
Ford's business to business call center group |
| BB |
Body Builder |
|
| BBAS |
Body Builders Advisory Service |
Ford's group that offers assistance to truck body modifiers |
| BO |
Balance Out |
The end of model year date for a specific vehicle line or plant |
| BOM |
Bill of Material |
Engineering description of the vehicle's material |
| BPN |
Business Preferred Network |
Ford dealers that offer special services to small business customers. Olathe Ford has been the #1 BPN dealer in the United States - for 4 years running! |
| BSW |
Black Sidewalls |
Tires which are black on the side |
| CAA |
Clean Air Act |
|
| CAC |
Customer Assistance Center |
|
| CAFE |
Corporate Average Fuel Economy |
|
| CAFM |
Commercial Area Field Manager |
|
| CBM |
Commercial Business Manager |
Ford representatives who call on Business Preferred Network (BPN) dealers |
| CCRG |
Critical Concern Resolution Group |
Critical Concern Resolution Group is the team at Ford who make decisions relative to Recalls and other Field Support Actions |
| CFFP |
Clean Fuel Fleet Program |
Federal Program |
| CLP |
Commercial Lease Plus |
|
| CM |
Clearcoat Metallic |
A paint process whereby there is a coat of clear paint applied on top of the colored paint |
| CNG |
Compressed Natural Gas |
Natural gas compressed under high pressure (2000-3600psi) |
| CQIS |
Common Quality Indicator Systems |
Database used to document vehicle/part concerns |
| CSA |
Commercial Service Advisor |
|
| CTC |
Commercial Truck Center |
|
| CuDL |
Customer Data Link |
|
| CVO |
Commercial Vehicle Operations |
Ford Motor Company's commercially focused parts and service support organization. |
| CY |
Calendar Year |
|
| CYTD |
Calendar Year to Date |
|
| DDR |
Dealer Daily Rental |
Ford, Lincoln and Mercury dealers that provide retail rentals and/or service loaners |
| DNB |
Dealer News Bulletin |
Weekly publication that updates information on the ordering, scheduling, production, and delivery of vehicles. |
| DOE |
Department of Energy |
|
| DOHC |
Double Overhead Cam |
|
| DOM |
Dealer Operations Manager |
|
| DORA |
Dealer Order Receipt Acknowledgment |
A verification sent to dealers acknowledging each order placed with Ford |
| DPG |
Dearborn Proving Ground |
Ford's test track in Dearborn, Michigan |
| DRW |
Dual Rear Wheel |
|
| DSP |
Data Systems Provider |
|
| E85 |
Ethanol 85% |
Ethanol/Gasoline mixture containing 85% ethanol and 15% gasoline |
| EBOM |
Electronic Bill of Material |
|
| EDSR |
Electronic Dealer Service Report |
|
| EFC |
Electronic Field Communication |
|
| EPA |
U.S. Environmental Protection Agency |
|
| EPACT |
Energy Policy Act of 1992 |
|
| ESC |
Extended Service Contract |
|
| ESP |
Extended Service Plan |
|
| ETA |
Estimated Time of Arrival |
Projected date for vehicle to arrive at destination dealer |
| EV |
Electric Vehicle or Environmental Vehicle |
A vehicle powered by electricity or a fuel other than gasoline |
| FAB |
Fleet Advisory Board |
A group of Ford fleet customers who advise Ford fleet on fleet issues |
| FAD |
Ford Authorized Distributor |
|
| FAQ |
Frequently Asked Questions |
|
| FCIC |
Fleet Customer Information Center |
Ford Fleet's call center at 1-800-34-FLEET |
| FCSD |
Ford Customer Service Division |
Ford's service group for Ford, Lincoln, and Mercury products in North America |
| FFV |
Flexible Fuel Vehicles |
Vehicles with the ability to run on two fuel types or a combination of the two fuels, including ethanol and gasoline or methanol and gasoline. |
| FIN |
Fleet Identification Number |
Ford's identification code for North American fleet customers. How to become a Ford Fleet Account. |
| FMC |
Ford Motor Company |
|
| FIMPS |
Fleet Integrated Marketing Program System |
Ford payment system for competitive price allowance incentives |
| FMCC |
Ford Motor Credit Company |
Also called Ford Financial, Ford's financial arm |
| FMVSS |
Federal Motor Vehicle Safety Standards |
|
| FOC |
Ford of Canada |
Ford's Canadian operations |
| FOE |
Ford of Europe |
Ford's European operations |
| FOM |
Ford of Mexico |
|
| FORDSTAR |
Web Based Dealer Training Network |
|
| FRCS |
Ford Rental Car System |
Ford dealer's rental departments |
| FRCS |
Ford Rent A Car System |
Ford dealers that provide retail rentals and/or service loaners |
| FSA |
Field Service Action |
|
| FSNP |
Fleet Service Notification Plan |
|
| FTDC |
Fairlane Training and Development Center |
Ford's training center in Dearborn, MI |
| GAM |
Government Account Manager |
Title of Ford's government fleet field sales representatives |
| GAWR |
Gross Axle Weight Rating |
|
| GCI |
Global Consumer Insights |
Ford's marketing research group |
| GCWR |
Gross Combined Weight Rating |
|
| GGE |
Gasoline Gallon Equivalent |
|
| GPC |
Government Price Concession |
Vehicle discounts relating to government bids |
| GT |
GT 500HP Supercar |
Only 800 of the GTs will be made in the current model year. Olathe Ford is offering 3 of them for sale. |
| GVW |
Gross Vehicle Weight |
|
| GVWR |
Gross Vehicle Weight Rating |
|
| GWO |
Global Warranty Operations |
|
| GWTS |
Gross Weight Rating Systems |
|
| HEV |
Hybrid Electric Vehicle |
An HEV is powered by a conventional engine with an electric motor added for enhanced fuel economy and reduced emissions. |
| ILEV |
Inherently Low Emission Vehicle |
Emission Standards created by EPACT |
| IRS |
Independent Rear Suspension |
|
| LD |
Light Duty |
|
| LEV |
Low Emission Vehicle |
Emission Standards created by EPACT |
| LMCRS |
Lincoln/Mercury Car Rental System |
Lincoln Mercury dealers that provide retail rentals and/or service loaners |
| LNG |
Liquefied Natural Gas |
|
| LPG |
Liquefied Petroleum Gas |
Propane |
| LPO |
Limited Production Option |
|
| MS&S |
Marketing Sales and Service |
|
| MSRP |
Manufacturer's Suggested Retail Price |
Sticker price |
| MY |
Model Year |
|
| MYTD |
Model Year to Date |
|
| NABD |
North American Business Development |
|
| NAFLRO |
North American Fleet, Lease and Remarketing Operations |
Ford's group handling fleet sales |
| NAM |
National Account Manager |
Title of Ford's fleet field sales representatives |
| NGV |
Natural Gas Vehicle |
Vehicle powered by natural gas |
| NHTSA |
National Highway Transportation Safety Administration |
US agency which promotes highway safety |
| OASIS |
On-Line Automotive Service Information System |
|
| ODR |
Other Daily Rental (Other than Hertz/Budget) |
|
| OE |
Original Equipment |
|
| OEM |
Original Equipment Manufacturer |
|
| OGC |
Office of General Counsel |
|
| ONP |
Owner Notification Program |
Now called customer satisfaction program |
| PATS |
Passive Anti Theft System |
|
| PCM |
Power Control Module |
|
| PDC |
Product Development Center |
Building in Dearborn housing Ford's designers |
| PDC |
Parts Distribution Center |
|
| PDC |
Product Development Center |
|
| PDV |
Parcel Delivery Van or 'Pie Truck' |
|
| PEP |
Preferred Equipment Package or Popular Equipment Package |
Vehicle ordering packages or configurations |
| PSI |
Pounds Per Square Inch |
|
| PTO |
Power Take Off |
|
| PZEV |
Partial Zero Emission Vehicle |
|
| QC |
Quality Control |
|
| QCM |
Quality Care Maintenance |
|
| QCMPP |
Quality Care Maintenance Protection Plan |
Coverage for the normal or optional scheduled maintenance service recommended in vehicles |
| QFC |
Quality Fleet Care |
Billing system for fleet customers which combines dealership billings |
| QMP |
Quality Maintenance Program |
|
| QVM |
Qualified Vehicle Modifier |
Vehicle modifiers which have been certified by Ford |
| RCB |
Regent Court Building |
Building in Dearborn housing Ford's fleet operations |
| RPO |
Regular Production Option |
|
| RV |
Recreational Vehicles |
|
| SD |
Super Duty |
|
| SDS |
Supplier Direct Ship |
|
| SEMA |
Specialty Equipment Market Association |
|
| SFM |
Select Fleet Manager |
|
| SOB |
Scheduled Order Bank |
Holding area for orders placed by dealers which have been scheduled for production |
| SOHC |
Single Overhead Cam |
Engine configuration description |
| SRW |
Single Rear Wheel |
|
| SSM |
Special Service Message |
|
| SULEV |
Super Ultra Low Emission Vehicle |
Emission Standards created by EPACT |
| SUV |
Sport Utility Vehicle |
|
| SVT |
Special Vehicle Team |
SVT vehicles include the Cobra, Lightning and SVT Focus. Olathe Ford is an SVT dealer. |
| TSB |
Technical Service Bulletin |
An engineering document published to inform Ford Dealer service people about a specific problem with detailed instructions on how to correct the problem |
| TSO |
Technical Support Operations |
|
| UIO |
Units in Operation |
|
| ULEV |
Ultra Low Emission Vehicle |
Emission Standards created by EPACT |
| USOB |
Unscheduled Order Bank |
Holding area for orders placed by dealers which have not yet been scheduled for production |
| VIN |
Vehicle Identification Number |
17 characters which identify all vehicles |
| VOC |
Voice of Customer |
|
| VSO |
Vehicle Special Order |
Non-standard order options available for Ford fleet vehicles |
| VSPS |
Vehicle Scheduling and Planning System |
|
| VVT |
Variable Valve Timing |
|
| WB |
Wheelbase |
Distance between front and rear wheels |
| WD |
Warehouse Distributor |
|
| WDMO |
World Wide Direct Markets |
Ford's group which exports vehicles to select countries |
| WDS |
Worldwide Diagnostic System |
|
| WHQ |
World Headquarters |
Building in Dearborn housing Ford's top management |
| WINS |
Wholesale Incentive System |
|
| YTD |
Year to Date |
|
| ZEV |
Zero Emission Vehicle |
Emission Standard created by EPACT |